Larry/Ron,

Any chance you could go into greater detail/replication steps/screenshots for this? Unfortunately we've had a number of little issues in this area over the past couple years (last being that column order), but I'm not seeing this one here so maybe I'm chasing the wrong one.


Okay, to ...

I can confirm that we have the same bug on 9.2.1.5356.

Absolutely. It's where the Hazmat, shop supplies and order-level discounts go. But it does take some extra space, because it displays like a job itself.

2025-09-05 09_11_36-Job View Invoice.png


Complete coincidence - the order I picked to pull that screenshot from dropped from 2 pages to 1 ...

I just mean you can turn on it under the Presentation section, then go back into File > Print Setup and chose different/old style templates for printing.

Now I agree (of course!) that the new templates look WAY better and are far easier for customers to read. Just wanted to say it is an option ...

I will say this about the new job view. For the most part, I do like how it works. But if I have a repair order that has several jobs/complaints on it, it will almost always print two pages, with the second being mostly blank. I am using the Job View Estimate for my repair order template.


Hey ...

I will say this about the new job view. For the most part, I do like how it works. But if I have a repair order that has several jobs/complaints on it, it will almost always print two pages, with the second being mostly blank. I am using the Job View Estimate for my repair order template.

Spre wrote: Tue Aug 26, 2025 2:24 pm not yet.

since nothing in the system has changed I do not see how drivers/fonts are missing

figured it may just be a simple thing that can be fixed without an hour of hold time.

Which template are you using for the estimate?

Not automated or graceful in any way but here's what we do...
If the existing work is going to bleed over into the next day we check the next day's schedule. If the schedule somewhat wide open we usually don't do anything. However, if you definately need to allocate the time on the schedule for ...

Oh boy. This is an ongoing issue with us as well. But I have begun making notes on both the scheduler as well as the hard copy work order of additional time that may be needed and what to do when that happens. So far, the only way that I know of to allow for that is to initially physically allow ...

To those of you who are using the scheduler, how do you handle the appointments that bleed over into the next days? I know the scheduler will pick up on the estimates we have entered into the repair orders and allocate time for those. But what about the jobs that are not finished or those that were ...

Silky7 wrote: Wed Jul 02, 2025 7:36 am I don't care for this behavior, so I'm going to record an item to change this. I just need to ensure I'm not making detrimental changes to others, so it might take a bit of time.

Thanks, Dan. I appreciate you looking into it for me.

Mystery liked solved. I recall you saying your shop just recently started getting into the Schedule use. That's where those come from - the Technician value on the appointment is set for both parts and labor.

Will have to think about how to best divorce those...


Dan, I wonder if setting the ...

We recently updated to 9.2.0.4816 and I am seeing an issue that is continually getting worse. I have the default parts technician set to None because we do not use a technician for parts. Before this update, the selection always stayed on None. When I start a new repair order, the default technician ...

Hey Larry,

We don't have an explicit value tracked for appointment creation date/time. Is the concern that someone is overbooking a given time frame?


No, he just wants to make sure that if we have several scheduled appointments that are all coming in at approximately the same time, the first ...

We have been using the scheduler for a few weeks and my service manager is wondering if there is a way to determine when a specific appointment was scheduled. We may have several customers dropping off between 7:30 and 9:00 AM and he would like to be able to determine when each appointment was ...

This is what I have decided to manage this. I will used a canned job with the mileage and dollars total entered manually.

We have our towing set up as a sublet instead of labor line.
So it's pretty much set up to say (Towed from {location} to {shop/where it was dropped off})
And then we tally what the trip to and back would be for the pricing, so that way it did not mess with our labor hours.
We also have this set up ...

I've been using ShopKey for at least 20 years. Since our shop also has a towing company, which entails loaded mileage charges at times, I have always had a labor rate set up for the mileage charges. In other words, $4.50 per mile, change the labor rate to that, then enter the number of miles as ...

Silky7 wrote: Thu May 22, 2025 7:36 am Hey Larry,

Starting simple on this one - do those users have a default Service Advisor set under the Setup > Default Settings?

Well what do you know? That's what the culprit was. Thank you!

We have started using the scheduler in ShopKey and I have a question. My station also doubles as the database server. When I create an appointment, it automatically places my name as Service Advisor for the appointment. However, on the other three work stations that are using the scheduler, the ...