I had trouble with ProDemand for a few hours yesterday. When I tried calling in to tech support, I first got a message that support was unavailable. The next few times I called, there was simply a busy signal on the phone line. Eventually, ProDemand started working again.

I have had a few vehicles show an error when attempting to find the VIN, but most work correctly. Are you having trouble with every VIN? Did your trouble start recently?

Ric, I'm aware that using the back button doesn't work well and I typically avoid it. The issue I described related to Recalls is specifically related to Recalls/Campaigns button on the upper right of the screen, next to the training tab. When I pick a recall or campaign, read it and wish to check ...

Thanks for the update. For your many customers that aren't on this forum, please have your company's social media people put out some posts to keep them informed. I've already seen 3 posts questioning what's happening and stating that tech support phone calls won't go through!

It's not working here either.

When browsing for TSBs through the Service Manual menu, if I click on a particular bulletin, read it and then click on the back arrow, I'm taken back to the exact category where I had just been (preferred). When I use the 1Search Plus menu to click on TSB quick link and I choose a lower category ...

Attempted to link to ProDemand through Manager earlier today & it failed. I then attempted ProDemand through a couple different browsers w/ the same result. Next, I tried this forum & it failed. I then called in for tech support & received a message stating that I should call back later for ...

For the first time, I was tasked with researching the circuitry related to Blind Spot Monitoring and Land Departure Warning. The vehicle was a 2017 Hyundai Elantra 2.0 Limited. It took me much longer than it should have to locate the wiring diagrams hidden in the Navigation section of System Wiring ...

That would definitely be helpful.

Has anyone tried reaching out to the past employees? If they left on good terms, they might be glad to shed some light on the situation.

Several years ago, the live tips that were helpful in OnDemand5 were discontinued due to the upgrade to Prodemand. At that time, there seemed to be a commitment to have those tips archived into the system, as noted in the following quote:

"Good evening, I'm pleased to share the following message ...

As I enter the date the way you suggested, I realize that the act of entering the date doesn't seem right. I start by highlighting the month & entering the 2 digits & the cursor does not move. I then try TAB & the cursor moves DOWN to the other date range. It seems that most software/website date ...

When using F4 to search History Records using the Vehicle tab, the date range defaults to ONLY searching the last 2 months (I can remember those jobs w/o using the computer). This feature would be much more convenient for the date range to default to searching EVERY invoice unless the user chooses a ...

It's not anything specific right now, I'm simply looking for all possible information for this vehicle to be available just as it is on all others. It seems like whenever this vehicle returns for service I either have to call content support or track it down on my own through other sources.

When choosing the service manual menu, there are only 5 categories available to choose: Quick Lookups, Electrical, Engine Performance, General Info. and Maintenance. Normally there are 15 categories to choose from. Much information about the vehicle is missing.

Why is it that after all these years the overall coverage in the repair category is so poor for this vehicle? How many other fairly popular vehicles are lacking coverage?

When attempting to print a wiring diagram, I select the full page and it shows the print preview image on the screen as a Black & White image with a check mark that has to be removed each time if I would like to print in color. I would like to set the default to Color and avoid having to un-check ...